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Sukoon Skin Clinic respects your privacy and is committed to keeping your personal and health information confidential. This Privacy Policy explains in simple language how we collect, use, store, share and protect your personal and medical information when you visit our clinic or use our services in person or online.
This Privacy Policy applies to all services provided by Sukoon Skin Clinic. This includes your in‑person OPD visits, procedures and treatments, appointment booking through phone, WhatsApp or website forms, as well as any SMS, WhatsApp, email or website communication and enquiry forms. The Policy has been prepared keeping in mind the applicable Indian laws and usual standards of patient confidentiality and data protection.
We may collect basic information that you share with us, such as your name, contact details and any information you enter in forms or send to us directly. We may also collect technical information like your IP address, browser type and pages you visit on our website, mainly for security and analytics.
We use your information primarily to provide you with safe and appropriate medical care and to run the clinic effectively. Your information helps us to offer consultation, diagnosis, treatment and follow‑up, and to maintain your medical records in electronic or physical form. It is also used for scheduling, rescheduling or cancelling appointments and for sending reminders or updates through SMS, WhatsApp, phone calls or email.
Your data may be used for processing payments and preparing receipts or any necessary documents. For internal purposes, we may use it for audit, quality improvement, staff training and medico‑legal documentation. In addition, some information is used to meet legal and regulatory obligations wherever applicable. Technical and usage data from the website helps us improve website security, performance and user experience. We do not sell your personal information to any third party for their own marketing purposes.
When you visit Sukoon Skin Clinic and share your personal and health information, you give us permission to use that information for providing medical care and related services. Similarly, when you contact us by phone, WhatsApp, email or through online forms for appointments or queries, you allow us to use your contact details to respond to you and manage your requests.
In some situations, certain information may be optional. You can choose not to share optional details, but in a few cases this may limit or affect the completeness or quality of the services that we can provide. Wherever required by law or good medical practice, we rely on your consent and the necessity of using the information for your treatment and clinic operations.
We share your information only when it is necessary and appropriate, and as far as possible on a need‑to‑know basis. Your information may be shared with doctors and authorized clinic staff who are directly involved in your care or in billing and administration. When needed for your treatment, we may share relevant information with external diagnostic laboratories, imaging centres, pharmacies or referral doctors so that they can provide services requested for you.
Some of your data may be accessed by technology and service providers such as EMR or practice management software providers, SMS or WhatsApp gateway services, website hosting and data backup services. These providers are expected to follow confidentiality and security practices. If you use insurance or TPA‑based services, your information may be shared with insurers or TPAs as required and as permitted by you. In certain situations, we may have to share information with government authorities, courts, police or other competent bodies when the law requires us to do so. We do not sell or rent your personal data to independent third parties for commercial gain.
Your records are stored either in secure physical files or in password‑protected electronic systems. Access to your information is limited to authorized staff members and doctors, based on their role and responsibilities. We use reasonable security measures such as strong passwords, firewalls, antivirus software and regular backups to reduce the risk of unauthorized access, alteration or accidental loss of your data.
We keep your medical records for as long as necessary in line with applicable laws, professional guidelines and medico‑legal requirements. In some cases, certain information may be kept in anonymized form, where your personal identity is removed, so that it can be used for statistical analysis, research or improvement of services without directly identifying you.
You have certain rights with respect to your personal and health information. You can request access to your medical records within a reasonable period, subject to applicable rules and clinic processes. If you believe that some information in your records is incorrect or incomplete, you can ask us to correct or update it.
For non‑essential or optional uses of your data, such as receiving promotional messages, you may withdraw your consent in the future. This will not affect the use of your information that has already taken place before the consent was withdrawn. If you have any concerns or questions about how your data is being used or protected, you can contact us and we will try to address your concerns within a reasonable time.
Our website may use cookies or similar tools to understand how users interact with the site and to improve its performance. Cookies are small files stored on your device that help us know which pages are visited and how the site is being used.
You can control or delete cookies through your browser settings. However, if you disable cookies, some parts of the website may not function properly or may be slower. At present, we do not deliberately use cookies for personalised advertising. If this changes in the future, this Privacy Policy will be updated accordingly.
Sukoon Skin Clinic mainly serves adults but also provides treatment to children. For patients under 18 years of age, we usually collect information and obtain consent through a parent or legal guardian. We aim to handle children’s data with the same level of care and confidentiality as adult data.
Our website is not specifically designed to collect personal information directly from children without the knowledge of a parent or guardian. If we become aware that such information has been collected inappropriately, we will try to remove or correct it.
Sukoon Skin Clinic mainly serves adults but also provides treatment to children. For patients under 18 years of age, we usually collect information and obtain consent through a parent or legal guardian. We aim to handle children’s data with the same level of care and confidentiality as adult data.
Our website is not specifically designed to collect personal information directly from children without the knowledge of a parent or guardian. If we become aware that such information has been collected inappropriately, we will try to remove or correct it.
If we ever become aware of a significant data breach or unauthorized access affecting your personal information, we will take reasonable steps to control and investigate the incident. We will also follow any legal requirements that apply, which may include informing affected individuals and, where required, informing the relevant authorities.
Our goal in such a situation will be to minimize harm, fix the problem and reduce the chances of such an incident happening again.
We may update this Privacy Policy from time to time if our clinic processes, services or applicable laws change. Whenever we make changes, we will update the “Last updated” date at the top of this page so you can see when it was last revised.
In case of important changes, we may also inform you through notices on the website or through other suitable communication channels. We encourage you to review this Policy periodically so that you remain aware of how your information is handled.
If you have any questions or concerns about this Privacy Policy, please contact us through the usual clinic contact channels mentioned on our website.
